Terms of service.

This website is operated by CHUM. Throughout the site, the terms “we”, “us” and “our” refer to CHUM. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace. They provide us with the e-commerce platform that enables us to sell our products and services to you.

SECTION 0 – DUTIES AND TAXES

By placing an order through our store, you acknowledge and accept responsibility for any applicable customs duties or taxes that may be levied on your order upon arrival in your country. While we aim to provide an accurate total cost at checkout, any additional charges requested by customs or other authorities are your responsibility. If duties are unpaid and your order is returned to us in good condition, we will issue a refund minus the original shipping cost.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) while using the Service.

You must not transmit any malware, viruses, or destructive code. A breach or violation of these Terms will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that content you provide (not including payment information) may be transferred unencrypted and may involve:

  • transmissions over various networks, and

  • changes to conform and adapt to technical requirements of connecting networks or devices.

Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our Service without express written permission from us.

Section headings are used for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

While we do our best to ensure that all information on our website is accurate and up to date, we can’t guarantee it. The content provided is intended for general informational purposes only and should not be solely relied upon for making decisions. Always consult more reliable, complete, or timely sources if needed.

Our site may include some historical content, which is provided for reference only and may not reflect the most current information. We reserve the right to modify our site content at any time, but we’re not obligated to update any information. It’s your responsibility to stay informed of any changes to our website.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICING

Prices for our products are subject to change at any time without notice.

We also reserve the right to modify or discontinue our service (or any part of it) at any time without notice. We are not liable to you or any third party for any changes in pricing, suspension, or discontinuation of any service or product.

SECTION 5 – PRODUCTS OR SERVICES

Some of our products or services may be available exclusively online through our website and may have limited quantities. These are subject to our Returns & Refund Policy.

We strive to display product colours and images as accurately as possible, but we can’t guarantee that your screen will perfectly reflect the actual item.

We reserve the right to limit the sale of our products or services to any person, region, or jurisdiction, on a case-by-case basis. We also reserve the right to limit quantities, change product descriptions or pricing, and discontinue products at any time, without notice.

We do not guarantee that the quality of any products, services, or information purchased will meet your expectations, or that any errors in our service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders under the same account, credit card, or billing and/or shipping address.

If we make changes to or cancel an order, we’ll attempt to notify you via the email, billing address, or phone number you provided at checkout.

You agree to provide current, complete, and accurate account and purchase information for all orders. Please keep your details—including your email address and payment information—up to date so we can process your transactions and reach you if needed.

For further details, please refer to our Returns & Refund Policy.

SECTION 7 – OPTIONAL TOOLS

From time to time, we may offer access to third-party tools that are outside of our control. These tools are provided “as is” and “as available” without any warranties or endorsements from CHUM.

By choosing to use these tools, you acknowledge that we are not responsible for how they function or any consequences that may result from their use. It’s your responsibility to ensure you understand and agree to the terms provided by the third-party provider(s) before using any optional tools.

We may also introduce new features or services in the future. These, too, will be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Some of the content, products, and services available on our site may include links to or materials from third-party websites.

These external sites are not affiliated with CHUM, and we do not take responsibility for reviewing their content, accuracy, or any services they offer. We are not liable for any harm, loss, or damages resulting from your engagement with third-party websites, products, or services.

We recommend reviewing the terms and privacy policies of any third-party sites before completing a transaction. If you have any issues with a third-party purchase or service, please contact the third party directly.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you send us feedback, creative ideas, suggestions, or other materials—whether at our request (e.g., contest entries) or voluntarily—you agree that CHUM may use this content in any way, at any time, without restriction or obligation to you. This includes the right to edit, copy, publish, or distribute your submission.

We are not obligated to keep your comments confidential, provide compensation, or respond to any submission.

We reserve the right, but are not required, to monitor or remove any content we deem inappropriate, offensive, or in violation of these Terms.

By submitting content, you confirm it does not infringe on any third-party rights (such as copyright or privacy), and that it’s free of harmful or illegal content. You agree not to impersonate others or mislead us or others about the origin of any submission. You are fully responsible for your own content and any consequences it may bring.

SECTION 10 – PERSONAL INFORMATION

Any personal information you provide to us via our store is handled in accordance with our Privacy Policy. Please refer to it for more information on how your data is collected, used, and protected.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our site or Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors, update or change information, or cancel orders if any information is found to be inaccurate — even after your order has been submitted — without prior notice.

We have no obligation to update or clarify any information on the site except as required by law. Any dates shown for updates or refreshes do not guarantee that all information has been modified or is current.

SECTION 12 – PROHIBITED USES

In addition to other restrictions outlined in these Terms, you may not use the site or its content to:

  • Engage in any unlawful purpose;

  • Solicit others to perform unlawful acts;

  • Violate any laws or regulations (international, federal, provincial, or local);

  • Infringe upon intellectual property rights;

  • Harass, abuse, insult, defame, or discriminate against others based on gender, sexuality, religion, ethnicity, race, age, nationality, or disability;

  • Submit false or misleading information;

  • Upload viruses or malicious code that could disrupt the Service or other websites;

  • Collect or track others’ personal information without consent;

  • Spam, phish, scrape, or otherwise misuse the Service;

  • Engage in obscene or immoral conduct;

  • Interfere with the security of the Service or related systems.

CHUM reserves the right to terminate your access to the Service for violation of any prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. Results obtained from the Service may not be accurate or reliable.

CHUM may suspend or discontinue the Service at any time without notice. Your use of, or inability to use, the Service is at your sole risk. The Service and all products provided are offered “as is” and “as available,” without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, CHUM and its affiliates, directors, officers, employees, agents, contractors, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products, including lost profits or data, even if advised of the possibility of such damages.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CHUM, its parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims, demands, losses, liabilities, damages, or expenses (including reasonable attorney fees) arising out of or related to your breach of these Terms of Service, your violation of any laws, or infringement of third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable part will be severed from these Terms. This will not affect the validity or enforceability of the remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities incurred before termination will survive after the termination of this agreement.

These Terms of Service remain effective until terminated by you or CHUM. You may terminate at any time by notifying us that you no longer wish to use our Services or by simply stopping use of our site.

If CHUM, in its sole discretion, believes you have violated these Terms, we may terminate this agreement immediately without notice. You will remain liable for any amounts due up to the termination date, and we may deny you access to all or part of our Services.

SECTION 17 – ENTIRE AGREEMENT

Failure by CHUM to enforce any right or provision of these Terms does not waive that right or provision.

These Terms, together with our policies and rules posted on the site, constitute the entire agreement between you and CHUM, superseding all prior agreements or communications related to the Service.

Any ambiguities in interpreting these Terms will not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any agreements for Services provided by CHUM shall be governed by and construed in accordance with the laws of New Zealand.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You may review the latest version of these Terms of Service anytime on this page.

CHUM reserves the right to update, change, or replace any part of these Terms at its sole discretion by posting updates on the website. It is your responsibility to check for changes regularly. Continued use of the website or Services after changes constitutes your acceptance of the updated Terms.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@chumfordogs.com.